Cover stories

Markel awarded 5* rating in the ‘Insurance Times five star rating report Commercial Lines 2018/19’

Each year Insurance Times conducts its annual Broker Service Survey (BSS) investigating broker opinions, attitudes and satisfaction levels toward the services they receive from their insurance partners. The survey is based across five different service areas; quality of cover, claims, access to decision-makers, policy documentation and underwriting expertise and flexibility.

Having performed exceptionally well across all five service areas in the recent survey, we are one of four insurers to receive a five star overall rating. This score has resulted in us moving up ten places from last years’ report with an overall score of 4.04.

We are extremely proud of this achievement and will continue to work together to ensure that we are providing our broker with the top class service reflected in the report throughout 2019 and beyond.