Policyholder services

We offer a range of exclusive services for policyholders, which provide practical advice and professional help from industry experts.

There is NO CHARGE for policyholders to use any of the services below, unless specifically stated.


0345 351 2600

Care and health consultancy

Markel social welfare policyholders are entitled to one day’s input from leading care and health consultancy, Janjer. Specific support can include policy and procedural reviews, assistance with tenders, complying with legislation and preparing for regulatory visits.

Collateral warranty review

Markel construction policyholders can save money on legal bills by using our fast and efficient collateral warranty review service, provided on our behalf by Clyde & Co LLP. The service is available on the following policies: architects and engineers, design and build, and surveyors.

Contract review service

Markel Technology and communications policyholders can access our contract review service provided by DWF LLP.

Cyber risks helpline

Markel cyber risks policyholders can access our helpline, provided by Markel Law LLP and NCC group, to obtain expert legal and technical IT security guidance on issues arising from cyber and data protection risks.

Debt recovery helpline

Markel Technology and communications policyholders can access our debt recovery helpline provided by DWF LLP to obtain specialist legal guidance and support on debt recovery issues.

Employer helpline and guides

Markel employment law protection policyholders can access our employer helpline and guides provided by employment law specialists at Markel Law LLP. The employer helpline must be used whenever TUPE issues could potentially arise.

Markel Care

Specialist providers for the care sector, providing a range of key benefits and complimentary services to social welfare insurance policyholders.

PR crisis management

Specified Markel policyholders have access to specialist public relations advice, public relations organisation, The Counsel House (TCH), to manage adverse press coverage should certain claims situations arise.