At Markel International, we manage the claims process by combining intelligence and imagination with an efficient, timely and professional service.

The management of claims is the shop window for us and the PFR claims team offers the specialist skills, experience and personal engagement, which means that our clients’ needs are looked after when they need it most.

Our claims and underwriting teams are integrated to provide a seamless service to our brokers and insureds throughout the insurance process.

We are structured so that, in all claims a professional and specialist claims adjuster, with relevant experience in the class and industry, can give the right level of support and advice from first notification to settlement.

Not only do we commit to being fair and honest in dealing with claims, we are also active, flexible and creative. We’ll pay claims when they are due but we’ll also try and think of unique and innovative claim strategies to provide support for the insured.

How to make a claim

The majority of our business is written through insurance brokers. In the event of a claim, please check your policy as it will tell you who to contact. Generally this will be the broker who originally arranged your policy.

However, if you are in any doubt about who you should contact, or if you would like to talk to a member of our team about a claim or you would like some guidance on the claims process, please use the following contacts:


Chris O'Shea
Claims Director - Wholesale 
+44 (0)20 7953 6155 


Professional Indemnity 

Jon Pestell
Claims Manager - Professional indemnity
+44 (0)20 7953 6040


Management Liability and Emerging Risks

Tom Fassnidge
Claims Manager - Management Liability and Emerging Risks
+44 (0)20 7953 6131


Financial Institutions

Richard Chamberlain
Claims Manager - Financial institutions
+44 (0)20 7953 6464


If you are a broker who needs to notify us of a claim, please contact us using the details above or by post at the address listed on our get in touch page.