At Markel our client’s will always have access to a proactive efficient and professional claims service. We are commercially minded, seeking to minimise the impact of losses to our Insureds, taking a transparent and collaborative approach.

We are fair, treating our clients with respect and acting always with integrity.
Our claims and underwriting are one team, understanding our clients and using business sector knowledge to provide support and where needed unique solutions in the claims process.

We will promptly pay valid claims and honour our obligations to our clients.

How to make a claim

The majority of our business is written through insurance brokers. In the event of a claim, please check your policy as it will tell you who to contact. Generally this will be the broker who originally arranged your policy.

However, if you are in any doubt about who you should contact, or if you would like to talk to a member of our team about a claim or potential claim or you would like some guidance on the claims process, please use the contact details below.

Antony Bastow
Claims Manager and Contracts Counsel 
+44 (0)20 7953 6764

Naomi Murray
Senior Claims Adjuster
+44 (0)20 7953 6539

If you are a broker who needs to notify us of a claim, please contact us using the details above or by post at the address listed on our get in touch page.