At Markel International, we aim to be a market leader in the provision of an efficient, timely and professional service to our brokers and insureds, adding real value to the claims process.

The management of claims is the shop window for us and the A&H Contingency claims team offers the specialist skills, experience and personalities that engage effectively to look after our clients’ needs when they need it most.

Claims are an integral part of our client offering. The A&H Contingency claims team is closely aligned with the underwriting units to ensure that we offer an integrated and seamless service to our brokers and insureds.

Our structure ensures that a professional and specialist claims adjuster, experienced in the class of insurance and the industry, handles each claim giving appropriate support and advice from first notification to settlement.

We have a proactive and flexible approach to the management of claims with a fair and honest attitude.

How to make a claim

The majority of our business is written through insurance brokers. In the event of a claim, please check your policy as it will tell you who to contact. Generally this will be the broker who originally arranged your policy.

However, if you are in any doubt about who you should contact, or if you would like to talk to a member of our team about a claim or you would like some guidance on the claims process, please use the contact details below.

Chris O'Shea
Claims Director - Wholesale 
+44 (0)20 7953 6155 

Tom Fassnidge 
Claims Manager
+44 (0)20 7953 6131

Lauren Morley
Claims Adjuster - PACE 
+44 (0)20 7953 6772


If you are a broker who needs to notify us of a claim, please contact us using the details above or by post at the address listed on our get in touch page.