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Our underwriters are committed to working closely with you and being as flexible as possible to achieve the best results for you and your insureds. We have addressed some crucial questions surrounding our response to the COVID-19 pandemic and its effect on our underwriting operations below. You will also find our contact details at the bottom of the page. 


For FAQs specific to our Dubai office please click here


Is Markel writing new business?

Absolutely. We are well equipped to service new enquiries and write new business. We welcome your enquiries.

Will Markel automatically extend policies that are coming up for renewal?

We are confident that with the prevalence of electronic communications and our staff’s continued ability to transact business, we are well resourced to process renewals as business as usual. Extension requests may be made to our underwriting teams who will consider these on a case-by-case basis. Expiring renewals will not be lapsed without confirmation in writing to the broker and we have not changed our backdating procedures. Please get in touch with your underwriter at your earliest convenience if you feel you may need to extend a policy.

 

Is Markel introducing a COVID-19 exclusion?

We are not applying blanket exclusions, but underwriters may need to apply exclusions as necessary upon renewal, new business, and, in certain cases, when policies are extended. In each case we will discuss this with the broker and explain our rationale. We appreciate the commercial sensitivities and will try to find a solution that works for all parties.


Will Markel reduce policyholders’ rates?

Rate adequacy remains consistent and is based on unit of exposure. Underwriters will seek to determine the appropriate rate for any given client and will be adjusted for any perceived increase or decrease in risk when underwriting new business and renewals.


Does Markel have any flexibility around premiums?

Our underwriters can review premium costs and are committed to helping you find the best solution for your insureds. Each policy is subject to the discretion of the underwriter on file, and what exposure basis is used when determining premium.


Can clients reduce or entirely drop lines of coverage mid-term?

As an organization, we feel strongly that to protect our insureds, limits of coverage should be maintained, and, in addition, that all lines of coverage should be kept in force. A temporarily “dormant” business has continuing liabilities due to previous operations, products or completed operations, or liabilities arising out of contracts and leases and alike. If considering reducing coverage brokers must ensure that they’re prepared to resume full coverage once necessary. 

During these uncertain times while certain exposure will seemingly go down, other exposures increase (i.e. Exposure to water damage at unoccupied premises).


How will Markel treat new or renewal business with a subjectivity clause?

Subjectivities can be discussed on a case-by-case basis, and we trust they will be met as soon as practical. As per normal trading, pre-bind subjectivities should be satisfied before cover incepts.


Can Markel adjust policies mid-term?

For those policies currently provided on an adjustable basis, we prefer to maintain the normal schedule of adjustment. In certain cases we can discuss options to address insured’s needs.


Will Markel accept electronic signatures?

Yes we are setup and ready to accept electronic signatures on application and other insurance related documents, so long as they are verifiable and provided on a legitimate platform (DocuSign etc.).


Will Markel extend current payment terms? 

Currently, Markel has standard payment terms in place with Lloyd’s and must ensure that premiums are deposited in a trust account within those terms, which limits our flexibility. We want to provide support however so ad-hoc requests should be made to our underwriters so we can consider them fully.

For clients concerned about premium payment, we encourage a look into premium financing options.

What is Markel doing about cancellation for non-payment?

We understand this is an unprecedented situation so Markel is allowing additional time for payment issues to be resolved. Both our underwriting and finance teams will contact brokers a number of times before proceeding with a cancellation for non-payment. 

Our staff will be as flexible as possible with regard to circumstances affecting our customers and/or our brokers, and will offer additional latitude around issues of renewals lapsing, cancellation, non-payment and the requirement to gather information.

 

Claim Response

Whilst we are currently working remotely, all claims enquiries continue to be serviced as usual and our expert handlers are available to assist you. Please direct any claims related enquiries to the relevant claims management. 

Our full list of claims contacts for each class of business can be found below. If you have a general claims enquiry, please contact us by email and we will respond to you as soon as possible - wholesaleclaims@markel.com.

Contact Us

Our underwriters and claims staff are available to support you and your businesses. Communication will be handled through email, telephone and via video conferencing (WebEx, Zoom etc).

Click here to see a full list of our underwriting and claims contacts across Asia.

Thank you for your support. Please get in touch if there is anything we can do for you, your business and our insureds. We will provide further updates as we have them.